winback call

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I'm a Participant Level 2
I'm a Participant Level 2

winback call

hi, I got an email a few months ago saying there will be a winback call but I never got it. How can I get the winback call? Thanks!

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Moderator
Moderator

Re: winback call

Hello @suxuhui1,

 

If ever it's been advised that you would be contacted by the winback department, I would make sure I didn't miss a call from us and wait until we reach you.

 

You can always contact us on Facebook or Twitter if you need assistance.



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I'm a Participant Level 2
I'm a Participant Level 2

Re: winback call

Thanks Anthony, what should I do in this situation? Would you be able to forward my request to the winback department? BTW that email was sent from communications@mobile.fido.ca,  I tried replying to that email but still got no response. 

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Moderator
Moderator

Re: winback call

Hey @suxuhui1

 

Let's take a look at your account together to see if we can get more details about that call.

 

I'm sending you a PM to get this looked into. Talk to you soon.

 

 



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I'm a Participant Level 2
I'm a Participant Level 2

Re: winback call

Thanks Kenny, I have filled out that authentication form with my email and phone number in it.

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Former Moderator
Former Moderator

Re: winback call

Awesome, we got back to you!



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