winback call

[suxuhui1]

hi, I got an email a few months ago saying there will be a winback call but I never got it. How can I get the winback call? Thanks!

[FidoAnthonyZ]

Hello @suxuhui1,

If ever it's been advised that you would be contacted by the winback department, I would make sure I didn't miss a call from us and wait until we reach you.

You can always contact us on Facebook or Twitter if you need assistance.

[suxuhui1]

Thanks Anthony, what should I do in this situation? Would you be able to forward my request to the winback department? BTW that email was sent from communications@mobile.fido.ca,  I tried replying to that email but still got no response. 

[FidoKenny]

Hey @suxuhui1

Let's take a look at your account together to see if we can get more details about that call.

I'm sending you a PM to get this looked into. Talk to you soon.

[suxuhui1]

Thanks Kenny, I have filled out that authentication form with my email and phone number in it.

[FidoRanya]

Awesome, we got back to you!