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where did live chat go?

robertb
I'm a contributor level 2
I'm a contributor level 2

i don't have live chat anywhere when i am logged into my account. i have gone through every single page and it is simply not there. it used to be there before the recent re-design.

 

 

 

4 REPLIES 4

jpalma
I'm a participant level 1
I'm a participant level 1

You Live Chat sucks!  It was great before until you changed it to ASK JACK.  I tried so many times and all it says is "We’re really sorry we can’t assist you, something went wrong. Let’s go get you a Live Chat agent", but it does not say anything else.  What happens next?  I waited and waited but nothing happens...  Grrrrrr!!

FidoNick
Former Moderator
Former Moderator

Hey @jpalma!

 

It should be up and running now, can you try again?

 

AskJack will ask you a few questions to start, if you need to speak with an agent just type in "chat with a rep" and the conversation will be passed off to a representative.

 

I hope that info helps! 



robertb
I'm a contributor level 2
I'm a contributor level 2

thanks. got it!

it is much more difficult to find things since the site re-design. form over function for sure. <sigh>

FidoStephen
Community Manager (Retired)
Community Manager (Retired)

Hey robertb!

 

You can find it in the Contact Us section. Then, select Mobile, Internet or Signing up with Fido!