text to home not working, Fido won't reimburse

[linda99]

I  just found out about text to home when talking to LiveChat. He directed me to this page: https://www.fido.ca/consumer/content/text-to-home-phone  Under "send a song" it explains how to do it.  I tried it once, didn't work.  Double-checked the info and tried again, and still it didn't work. I contacted LiveChat again, and she wasn't even aware it could send a song, she said it will only read the word.

*I*  had to direct the agent to the Fido page!! 😒

Since it's a problem with their PAY feature, it seems to me they should be reimbursing the charges. NOPE. 

[FidoFrancois]

Hello @linda99,

To ensure we get the full picture, can you expand on whether or not you sent a text to home from your phone and what happened when you tried? 

What was the symptom or the error message you received when you tried to send a song? 

Please keep the Community posted for help and reassessement of the situation. 

[linda99]

Yes, I sent text-to-home from my phone.

No error message. It *thinks* it has sent successfully because it comes through as a voice. 

Voice is supposed to be how it works for regular text to home, but when you add the exclamation points around fido's defaults, it is supposed to play music

[Cawtau · Accepted solution]

Hello Linda99,

  The Text to Home phone service is provided by a third-party, TeleMessage. If their service is not working properly, I expect it would be them who would reimburse you. You might consider contacting them directly to query why the songs are not playing properly.

  For those wishing to opt-out of the service, you would need to email support@telemessage.com indicating that you wish to block all Text to Home messages from your Fido phone number.

Hope this helps 😀

Cheers