Welcome to the community!
You should note that it can take a while for the porting process to complete (see here). You should be able to view check the status via the interactive voice response (IVR) system.
If you would like someone to look into the situation, you would need to contact customer service. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they'll also be able to access your account. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀