This is overdue shout out but still deserving of one. It is impossible to find an actual customer service email address. Hence, I have to leave my praise here. I hope it gets to the right person.
I chatted with Ashley on Nov 11, 2020
12:22:17 PM [Ashley] Fido Live ANSWERS™! Hello, my name is Ashley, I'll be more than happy to help you. I see that I’m chatting with Sharon.
I just wanted to say, she was patient, courteous and needeless to say, helpful. She went the extra mile to ensure great customer service. Her manager should know her work ethic.