negative balance on final bill but moved out of Canada

[booshbaby3]

Hey there,

I cancelled my Fido account when I left Canada, it seems there is a negative balance on my bill but I cannot change the address on my account to somewhere outsdie of Canada so I was just wondering if there was anyway of being able to get this refund sent to me in Australia?

Cheers.

[FidoKenny]

Hey @booshbaby3

We can definitely modify your address and have the cheque sent outside of Canada.

You would need to have your address on file changed.

To do so, you will need to contact our customer service. You can reach us through our contact channels here.

We can also send  you a PM here on the Community if it's best for you.

Let us know.

[booshbaby3]

Hey Kenny,

Thanks for getting in touch, it would be great if you could message me, I have tried to update the addres a few times but it doesnt seem to want to accept an Australian address and I think the time difference is proving to be a pain to try and reach anyone in live coustomer support.

Thanks!

[FidoPhilippe]

Hey @booshbaby3!

Be happy to. Expect a response shortly.

Talk to you soon!