looking to upgrade

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I'm a Contributor Level 1 Charis3
I'm a Contributor Level 1

looking to upgrade

hi can someone pls help with an upgrade on my account. thank you 

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Re: looking to upgrade

Hello @Charis3,

 

Are you having problems doing the upgrade online? 

 

You can more more info on how to do an upgrade here, if you are still having any issues and require assistance you can always message a moderator here in the community or you can contact customer service.

 



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I'm a Contributor Level 1 Charis3
I'm a Contributor Level 1

Re: looking to upgrade

Hi i was actually told by fido cuatomer service that they can match up an offer from other providers and i am trying to call but waiting time is too long. hope you can help me out thanks 

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Re: looking to upgrade

Hello @Charis3,

 

That does not sound correct, Fido does not match offers from other providers.

 

If you were speaking to a customer service representative and they told you that why didn't you get them to match the offer then?



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I'm a Contributor Level 1 Charis3
I'm a Contributor Level 1

Re: looking to upgrade

when i called them i didnt know that they can matched up. i told them i will try to check other providers then they told me if i found something else i can call back then they can match it if its on the website if the other provider. that is why im trying to contact fido again 

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I'm a Contributor Level 1 Charis3
I'm a Contributor Level 1

Re: looking to upgrade

hi does it mean you wont be able to help me out? 
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Re: looking to upgrade

Hello @Charis3,

 

I can't help you directly because I do not work for Fido, you will need to message a moderator here in the community or contact customer service again.



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Moderator
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Re: looking to upgrade

Hey @Charis3!

 

We'd love to check out your upgrade options with you Smiley

 

I'll send you a PM so we can take a look! 

 

In the future, you can always reach out via our other channels.

 

 



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