long distance charges and account suspension

[raman131]

i had really bad experience with recently . i have two lines of fido and i am a loyal customer . i had to go out of country and i asked for temporary account suspension from august 28 to september 28th . i received email on 2nd september that my suspension ends on 2nd september . i did chat with specialist as i cant call i am out of country , he said he is unable to see any record that my account was ever suspensdesd, i asked if i can send him proof or email forward or screenshot , he asks me to go retail or chat on facebook as i am free for all this  . it is really frustrating to contact them with different time zones. and 

i was charged with long distance calling 453$ , that i was not aware from . They will never inform you if you are over 1000 minutes and when i called to request or to make payment adjustments . they put call on hold for so long then come with no solution . 

he could see my conversations with them about long distance calls but not about suspension . i really wanna get rid of them soon. 

[FidoFaiza]

Hi @raman131, 

If you're traveling abroad or in a different time zone, it would indeed be a good idea to with us on social media (Facebook, X, Instagram, or Apple Messenger). This way, you can engage in conversation at your own pace. 

As for the long-distance minutes, it's possible to track them through your online Fido account. Keep in mind that you get partial minutes only if the add-on is added after the billing cycle has started. 

Thank you. 

[raman131]

i have already connected specialist by chat but they denied that  any suspension was done. but i have email as proof , they said i cant send them proof . its a scam and also they stopped my suspendion ans sent me credit of 7$ . from where that credit came if no suspension was there .Moreove they sent me full amount of bill , i am so fed up with fido 

[FidoFaiza]

Hi @raman131 

Have you sent us a screencap of the email showing the suspension? If yes, how was it sent? 

[raman131]

i didn't yet , i dont know how to sens and where to send. 

[FidoFaiza]

You can do so by reaching us on our Social Media channels, i.e., Facebook, X, Instagram.