The link provided takes the user in circles with no evident option to speak with a live billing/service agent. The fido website is made to avoid person-to-person contact in effort to reduce costs associated with keeping a paid staff on-hand to directly speak with customers. The computerized options are also set-up to avoid human interaction, so as to not allow for human emotions to become involved in cold, corporate policy. A sympathetic agent can allow for terms exceeding those programmed into the computer, which may then interfere with corporate profitability, and thus, shareholder interests.
The above link does provide options to speak with live customer service representatives. To do so, you would need to select My Fido Services...
From there, you are provided with the option to Call...
In addition to calling customer service, the other methods provided also allow for communication with live customer service representatives. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they'll also be able to access your account.
Hope this helps 😀
There are lots of ways to reach a Fido specialist!
1. Call in to 611 from your Fido phone, and follow the automatic menu to reach a person.
2. Live Chat with an agent.
3. Send us a private message on Facebook or Twitter.
For options 2 and 3, you'll first be directed to our virtual assistant (AskJack), who will ask you basic questions.
You can then either reply to its questions so it can better understand your request, or simply bypass it by replying ''chat with a rep''.
If you do prefer to speak to us via the Community instead, note that it is not a live service.
Should that work best for you though, let us know and we'll send a PM your way.