closing balance refund

[xli479]

I have close the account over two months,and received the final bill. I have 193 credit. I contacted with fido customer representative for the credit refund at least three times, everytime they have an excause and said they will send the requst to the financial deparment, i will receive the refund cheque soon. But i still got nothing rigt now. so how can i get my refund? does the fido actually refund credit???

[KAPABLE-K · Accepted solution]

Hello @xli479,

Sorry to hear you are having difficulties getting your final refund.

The refund is sent by cheque to the address on file, It usually takes 3 weeks but can take up to 6 weeks after the final bill is issued not from when you did the cancellation.

I would suggest you send a private message to @FidoSolutions here in the community and a moderator can look into it to see exactly what is going on.