closing balance refund

Reply
I'm a Participant Level 1 xli479
I'm a Participant Level 1

closing balance refund

I have close the account over two months,and received the final bill. I have 193 credit. I contacted with fido customer representative for the credit refund at least three times, everytime they have an excause and said they will send the requst to the financial deparment, i will receive the refund cheque soon. But i still got nothing rigt now. so how can i get my refund? does the fido actually refund credit???

Accepted Solution

Re: closing balance refund

Hello @xli479,

 

Sorry to hear you are having difficulties getting your final refund.

 

The refund is sent by cheque to the address on file, It usually takes 3 weeks but can take up to 6 weeks after the final bill is issued not from when you did the cancellation.

 

I would suggest you send a private message to @FidoSolutions here in the community and a moderator can look into it to see exactly what is going on.

View solution in context
Flag this to a Moderator
Message 1 of 2
115 Views
Highlighted
Solution

Re: closing balance refund

Hello @xli479,

 

Sorry to hear you are having difficulties getting your final refund.

 

The refund is sent by cheque to the address on file, It usually takes 3 weeks but can take up to 6 weeks after the final bill is issued not from when you did the cancellation.

 

I would suggest you send a private message to @FidoSolutions here in the community and a moderator can look into it to see exactly what is going on.



Flag this to a Moderator
Message 2 of 2
101 Views