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Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23674 Views
  • 0 replies
  • 8 likes

Wrong advice. Wrong information

Hello I called Fido 2 weeks ago and spoke to Christina, a Fido customer service representative, to ask if I had any amounts owing on my phone. The Fido App confirms that I had zero, so I called and Christina also confirms that I had zero to pay for t...

Wsaleh33 by I'm a participant level 1
  • 700 Views
  • 1 replies
  • 0 likes

Directly Contacted For Fido Services - Fraud?

I had been contacted the other month about upgrading my phone at a specific place in my City and today once again inquiring about my services, and I am just wondering if Fido has representatives at Fido stores contacting out their customers directly ...

The_Real_D by I'm a participant level 2
  • 970 Views
  • 3 replies
  • 0 likes

question about billing for mobile plans

I recently just got the fido payment plan, and I cant find any information on when ill recive my bill. (i have not yet recived my phone- just ordered it today) will the bill show up on the same day as i set up my phone, or later?  By show up I guess ...

danniflach by I'm a participant level 1
  • 570 Views
  • 1 replies
  • 0 likes

Outages AGAIN? (TEXT)

Are we going through an outage AGAIN this week!? Friday afternoon in Ontario Niagara, I can't sign into my financials because their TEXTing isn't working (again!).  

Hackintosh by I'm a participant level 3
  • 663 Views
  • 1 replies
  • 0 likes

Resolved! REFUND

I have a negative balance of $-24 (the cost of my phone plan) but there was no cheque included for a refund and the money was not deposited back into my bank account.  Please help! Thank you

ocakici by I'm a participant level 1
  • 1995 Views
  • 3 replies
  • 0 likes