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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
How to contact the ombudsman
I am wanting the email or contact for the ombudsman to issue a formal complaint. Why is this so hard with Fido, any other phone company it is pretty easy to navigate on formal complaints.
Can't change credit card information at the Fido's My Account website
Hi here,Tried to change my credit card info at the Fido's website. It kept giving me "oh !!!! something is not working ....." for 30 mins. HELP !!!!TIA
Resolved! Extremely rude
I called Fido customer service on June 21, 2021 at 10:32am. A very rude barely English speaking representative just rudely said he (or she.. can't tell) help me and just hung up on me. Please don't hire very unprofessional people like this.
Again receive a bill charged for temporarily suspended account.
This is the fourth time I am complaining about the wrong billing. I have three lines and two lines I suspended for 6 months. I dont know why the fido charging for a suspended line. I have to check and complain every month??? This is completely un acc...
Was charged an activation fee, when I was told it would be waived.
When I signed up using the chat system, I was told that the activation fee would be waived. I received my SIM card today, and activated my account. When I went on to check it, it's showing that I have an activation fee. Also, My old phone number was ...
