General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

No one give me a return call

Hi The Winback team contact me on Monday and I am willing to accept the deal. After that, the agent suddenly said that she needs on hold since something wrong and not able to process. Promise me to give me a return call. Well ... I have tried to cal...

Fido Xtra just hangs

Hello - ever since you revamped Fido Xtra I haven't been able to enter any contests... the dog appears, wagging its tail for eternity. None of the following have workedrestartingclearing the app cachetrying to uninstall/reinstall but I don't have tha...