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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23723 Views
  • 0 replies
  • 8 likes

Resolved! Ukknown account showing and potential fraud

First I would like to express the disappointness to Fido customer service. Being hold for hours without anyone answering what's going on. There is an unknown phone number and account with the same person's name showing on my account. I have no idea i...

angela1112 by I'm a participant level 1
  • 705 Views
  • 1 replies
  • 0 likes

How to contact the ombudsman

I am wanting the email or contact for the ombudsman to issue a formal complaint. Why is this so hard with Fido, any other phone company it is pretty easy to navigate on formal complaints. 

BG8 by I'm a participant level 2
  • 2745 Views
  • 3 replies
  • 0 likes

Resolved! Extremely rude

I called Fido customer service on June 21, 2021 at 10:32am. A very rude barely English speaking representative just rudely said he (or she.. can't tell) help me and just hung up on me. Please don't hire very unprofessional people like this. 

farvinnisa1 by I'm a participant level 2
  • 1844 Views
  • 4 replies
  • 0 likes