Hello
I would like to file a complaint. On November 19, I had called fido to upgrade my line with an iphone 12. I had spoken to 2 different agents in the afternoon. I wanted to upgrade 2 lines with black Friday promos.
The first agent I spoke to gave me an offer $50 plan for 12 GB + 5 GB bonus (already on my account) + 5GB bonus as part of loyalty. Making it total $50 with 22 GB plan I confirmed with her twice and I was assured it will work at the time of the upgrade to Iphone 12.
Then I called again for another question, the second agent said that 5 GB + 5 GB add on will not work so instead he can put through same $50 plan for 12 GB + 5GB Bonus (already on my account) + 2 GB bonus as part of loyalty. Making it total $50 with 19 GB plan. I confirmed if this plan would work and I was again assured this time it will be okay for upgrade to Iphone 12.
When I got to the store while doing my second upgrade the same night. I called Fido, whilst at the store over the phone with another fido agent, I was told that all the previous plans provided by the previous agents were wrong and it will not work with upgrades. I have to sign up just for $50 plan that gives 12 GB essentially cutting the Data plan in half.
I had to come back empty handed whilst I wasted 4 hours talking to the representatives and waiting in line to upgrade the phone. I have been a Fido customer since 2011 and I didn’t expect to be treated this way. I would like for Fido to fulfil their obligations as part of our verbal agreements. If you could please help with this matter.
Thank You
Angel
