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I never received my sim card from the Winback team.

edmond3022
I'm a Participant Level 2
I'm a Participant Level 2

Hi,

 

I was a Fido customer for cople year but I left around October. Last month I got an email from Fido said they will call me by a representative providing an offer. I got a call 2 weeks later and I accepted the offer they gave. The person told me they will send me a new SIM card by courier, but until now I haven't received anything.

 

I was doubt whether if the call is real or it's just a scam.

 

Does anyone have the same problem?

 

Thanks.

 

6 REPLIES 6

shivam7794
I'm a Participant Level 2
I'm a Participant Level 2

Hello, I have faced excatly the same issue. No emails or text after that day. They told me they will ship sim card within 3-5 days. Still nothing. 

FidoKenny
Moderator
Moderator

Hey @coffeebean

 

Hey @edmond3022 and welcome to the Community.

 

When we ship a Sim card or any new equipment, you should receive a notification by email with the tracking number.

 

You didn't receive anything on your end?
 



edmond3022
I'm a Participant Level 2
I'm a Participant Level 2

I didn't receive any email or text message or any information after the call.

Let's take a look at your account together to see what happened.

 

There's a PM coming your way.

 

Talk to you soon.
 



shivam7794
I'm a Participant Level 2
I'm a Participant Level 2

Kindly help me out too with same issue

We've replied to your PM @shivam7794. Smiley