I never received my sim card from the Winback team.

I never received my sim card from the Winback team.

I never received my sim card from the Winback team.

I'm a Participant Level 2

I never received my sim card from the Winback team.

Hi,

 

I was a Fido customer for cople year but I left around October. Last month I got an email from Fido said they will call me by a representative providing an offer. I got a call 2 weeks later and I accepted the offer they gave. The person told me they will send me a new SIM card by courier, but until now I haven't received anything.

 

I was doubt whether if the call is real or it's just a scam.

 

Does anyone have the same problem?

 

Thanks.

 

3 REPLIES 3
Moderator

Hey @coffeebean

 

Hey @edmond3022 and welcome to the Community.

 

When we ship a Sim card or any new equipment, you should receive a notification by email with the tracking number.

 

You didn't receive anything on your end?
 



I'm a Participant Level 2

I didn't receive any email or text message or any information after the call.

Let's take a look at your account together to see what happened.

 

There's a PM coming your way.

 

Talk to you soon.