I never received my sim card from the Winback team.

[edmond3022]

Hi,

I was a Fido customer for cople year but I left around October. Last month I got an email from Fido said they will call me by a representative providing an offer. I got a call 2 weeks later and I accepted the offer they gave. The person told me they will send me a new SIM card by courier, but until now I haven't received anything.

I was doubt whether if the call is real or it's just a scam.

Does anyone have the same problem?

Thanks.

[FidoKenny]

Hey @coffeebean

Hey @edmond3022 and welcome to the Community.

When we ship a Sim card or any new equipment, you should receive a notification by email with the tracking number.

You didn't receive anything on your end?
 

[edmond3022]

I didn't receive any email or text message or any information after the call.

[FidoKenny]

Let's take a look at your account together to see what happened.

There's a PM coming your way.

Talk to you soon.