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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Bango Third Party

Scammed over $100 that FIDO permitted this charge and then advised that I had to reach out to the company to reverse these charges. Why has FIDO signed an agreement with an company to bill directly instead of a credit card? They're obviously getting ...

european by I'm a participant level 1
  • 757 Views
  • 2 replies
  • 0 likes

Deceiving long distance plans

I just received my bill for December and had $131 in long-distance charges, from calls that I made to the USA. I was under the impression that the 1000 international long distance minutes to 8 select countries, would include the USA. No where, that I...

Rachael777 by I'm a participant level 1
  • 1838 Views
  • 4 replies
  • 1 likes

Call Transfer/Forwarding charges

I have been on a Fido plan for at least 5 years and I have been using the **21*123456789# to forward calls when I am home.  ##21# to cancel it.  NEVER incurred a charge in the past as that was supposed to conserve your monthly call time of say 500 mi...

HkPolarBear by I'm a participant level 2
  • 1064 Views
  • 2 replies
  • 0 likes

Got a bill for 780 for 1000 mins.. This is absurd.

I have been with Fido for almost 2 Years now and I paid regular bills I got a bill today for 780 dollars.  I spoke to support multiple times on this and they always said 1000 mins will not expire.. But now they said its mentioned in bill ..  Anyway i...

pvnnpavan by I'm a participant level 2
  • 865 Views
  • 3 replies
  • 0 likes

High bill and no alert on plan change

Hi,Today, I recieved bill of almost $300 for monthly plan $45. After calling cutomer care, I learnt that I had a addon which was expired. I accept my mistake that I should have been aware of my addon and taken appropriate action on time.Though I am n...

RKTONLINE by I'm a participant level 1
  • 557 Views
  • 2 replies
  • 0 likes