General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 24160 Views
  • 0 replies
  • 8 likes

Horrible customer service

I just spent 2.5 hours in the chat with a simple question of "why am I being charged for 2 numbers when I only have one?" At first the staff-member told me there was not such charge, and that my bill was way less than the one I was viewing. Then she ...

TimeWasted by I'm a participant level 1
  • 1104 Views
  • 2 replies
  • 1 likes

Resolved! Negative balance in Fido account after paying exact bill amount

Hi,I have 2 phone lines in a single Fido account and I saw that the first bill amount generated was for $232 including both lines. I paid the exact amount $232 via a bank  transfer and now it shows me (-$113) as my balance. I don't understand why the...

himan20 by I'm a participant level 2
  • 2931 Views
  • 1 replies
  • 0 likes

Resolved! phone do not ring

It just happened over night my phone did not ring but vibratwe when receiving in coming calls. I have tried to turn the phone off and on again and reset it but can not fix the problem?

duongt by I'm a participant level 2
  • 1119 Views
  • 1 replies
  • 0 likes

Removing data top up

I have tried to stop a data top up that has turned into an on going monthly bill I did not want. I have tried to cancel the data top charge: By text - cannot cancel this timeBy the app - sorry something went wrong, try again later.By website - not ab...