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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24328 Views
  • 0 replies
  • 8 likes

Resolved! Need better escalation process

    Fido needs to be able to make its escalation process much easier. Does it seem that I have to send proof of an error that was beyond my control via mail? This is an archaic approach. Making online purchases is supposed to make the customer's life...

Incognito101 by I'm a participant level 1
  • 1427 Views
  • 1 replies
  • 0 likes

Resolved! Staff complaint

As a loyal customer who has used your services for almost 10 years was really so shocked by one of your staff's rude, unreasonable and unbelievable behaviours. I came to a store located in 4300 Steeles Ave East,(Pacific Mall) to pick up my Sim card I...

huitang by I'm a participant level 1
  • 1244 Views
  • 1 replies
  • 0 likes

Resolved! Copy of my agreement

Hello,I bought a plan + cellphone from fido + AirPods first generation in promotion directly from the fido online website. 
1-long story short, I asked the agent if the device is new or second hand or refurbished? They said that we only have one new ...

Fatima19 by I'm a participant level 2
  • 2028 Views
  • 3 replies
  • 1 likes

Disappointing service

I visited  the cote st luc fido store as it was showing open at 11am....I reached there at 11.30 am and waited there for 40 mins...as I came to know that store opens at 12 pm..even at 12.10 pm the kiosk was not operational and no one was there to hel...

Pranav4u by I'm a participant level 2
  • 1003 Views
  • 1 replies
  • 0 likes

Resolved! Fido Roam and 5G in the United States

I appreciate Fido currently doesn't offer 5G in Canada. However, I am currently in Atlanta using Fido Roam through ATT with my iPhone 12. ATT offers 5G coverage in Atlanta, so why don't I have 5G access through Fido Roam?

Panchoy by I'm a contributor level 1
  • 1822 Views
  • 2 replies
  • 0 likes