I have been a Fido customer for 14 years and my contract is up so i have been trying to get a better plan in order to renew my contract. The phone i want is more than the one i currently was paying for. So i asked customer service/loyality department for a better plan and they basically said no and they didnt care of i went with someone else. That is horrible. You would rather your loyal customer for so many years go to a competitor? I escalated the call and no one wants to give me the office of the president email or phone number. Does anyone know how can i get this info. Its horrible how you cant get help you want and its not much to ask.
Thanks,
Liza
