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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Credit Evaluation Failure
Recently my Fido account was hacked and someone tried to make some purchases. Fido was very effecient in detecting this fraud and as a safety precaution blocked my account. Subsequently with the help of CSR, I had my account up and running again. How...
Account Hacked - Need a more secure way of signing in
Hi All,My account was hacked last month, my email adrress and contact phone number was changed without me knowing. Then I changed my password but it was hacked again. I'd like to propse that, can we have a better and more secure way of login into my ...
Resolved! Double payment
Hi,I was billed twice for my online credit card transaction for the month of January.The Fido payment history shows double billing amount and so does my credit card statement. My Fido account balance is 0 instead of a negative balance for the double ...
Resolved! Samsung S21 winback offer
I ported one of my phone number during boxing day and received a call from the winback team on Jan 5 and accepted the wingback offer. I asked if I could go to the store to pick up the phone and port back to fido, the agent told me the phone can only ...
Fido Brightstar issue
I have filed claim for my lost device and everytime I contact brightstar, it is a harassment trip for me as a customer. I have filed my claim on dec. 9 and still they have not processed my request. To whom can a complaint be filed against brightstar ...
