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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23543 Views
  • 0 replies
  • 8 likes

Resolved! Unable to update credit card ( Prepaid )

Hi there... I had to get a new Credit Card number a few months ago, and Fido charges me yearly for my phone plan. The charge was supposed to go through last night but it didn't since my old credit card is no longer valid.So I go to the Manage Credit ...

Tekovince by I'm a participant level 3
  • 42124 Views
  • 75 replies
  • 0 likes

Resolved my billing issue

Thank you so much for resolving my billing issues. I am finally happy that fido community do reach out to us listen to your concerns.i am very thankfull to Jeff who understood my issues and worked together to resolved it. Thank you so much once again...

Anmolparmar by I'm a contributor level 1
  • 456 Views
  • 1 replies
  • 0 likes

Complain about FAKE bonus offer FIDO

  Did u guys make a mistake by saying 'Just for you, Available exclusively just for you',  but when clicking 'Get the offer', and return error popup?   Called the number 1 888-481-3436. they cannot find the bonus offer,   Chatted with support agent,...

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king689 by I'm a participant level 2
  • 662 Views
  • 2 replies
  • 0 likes

Complaint about billing

Hello,I would like to file a formal complaint to the company. After speaking to several fido agents, my problem is still not solved. Can you please share the contact details? Best,Deniz My problem: I bought a second phone and a plan and agreed to pay...

denizu by I'm a participant level 2
  • 944 Views
  • 5 replies
  • 0 likes