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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24058 Views
  • 0 replies
  • 8 likes

Resolved! Cannot make outgoing VOIP calls on mobile data network

Hi I've been using this plan ($15 for 3Gb) on a Moto G5 since March of this year.  I use TextNow to make calls on the data network.  Fido support on here was great in blocking voice and text for me on the voice network. Everything worked well until l...

lips by I'm a participant level 2
  • 19053 Views
  • 24 replies
  • 0 likes

Link Mobile with Internet Account

Hello, I have an existing Fido Internet account which I've had for several months, and recently decided to also use Fido for a mobile phone account. Recently I went into a store and transfered over my number and got a new phone.    I mentioned while ...

nosferadru by I'm a participant level 3
  • 2092 Views
  • 3 replies
  • 0 likes

Benefit as a long time customer???

My contract is up this coming month and I saw that the new pricing model for all the phone no advantage to be a customer in Fido at all. Upfront payment and monthly payment end up to be the same as buying it from Samsung my self. Are there any other ...

howardsiu by I'm helpful level 2
  • 5082 Views
  • 6 replies
  • 1 likes

Resolved! No Service while roaming india

I am facing the 'No Service' problem when I  traveled back to India recently'. I followed below steps to resolve but had No luck. 1. restart the iPhone2. reinsert the sim on iPhone3. searched for manual network selection and selected all available ne...

piyushom by I'm a participant level 2
  • 1914 Views
  • 3 replies
  • 0 likes

No notification from FIDO for long distance calling

I am 18rs old female & an international student , i did the contract with FIDO on 17th sep2020 , in my plan i've been told that i will get limited amount of hours to use for long distancecalls and i will get the notification after using these...

vermanandini by I'm a participant level 1
  • 2028 Views
  • 3 replies
  • 0 likes