OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Fido XTRA's HelloFresh Contest (August 31 - September 6,...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Fido Data counter is broken
I have been getting annoying text messages from Fido telling me that I have used up my data. I have not changed anything in the last 3 years in how I use my phone or iPad. Also the pandemic has kept me in my house. My devices are all connected to my ...
Resolved! please cancel temporary suspension
Hello, I'm a user of Fido. I added ' Temporary suspension' from April 22. I guess this service not allow me to use phone calls or texts, right? Please cancel it as soon as possible. I tried to contact the customer service center, but i couldn't ma...
Absolutely pathetic customer service at best from agent
i spoke with one of your customer care rep. Call was made around 7.55 pm on 18th May. this was regarding my security deposit and she kept me on hold for 30 minutes stating various reasons. she said she is checking with colleague. then she said she e...
Resolved! Massive billing error
So, I was billed 2400 dollars this month, being charged the full 2000 cost of phone that, admitedly, can be bought for 850 dollars elsewhere, instead of the 13 extra dollars a month for 24 months plan I signed up for on the website. I communicated wi...
Resolved! Change address
I'm moving next week. Can you send me a bill with the address to the new address?
