General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Fido Roam - Automatic Charge - WARNING

I've read this discussion and I see that people were only charged when they actually used Fido service - sent SMS, made a call, etc. But in my case I got charged $14 per day without using Fido services at all. I kept roaming off in iPhone settings an...

llkwmlkm by I'm a participant level 2
  • 3 replies

Resolved! Fido 2G network - 2021. Still alive?

Hi, I cant find any definitive answer - is the 2G network closed?An elderly family member of mine has an old Nokia 6030 with Fido (prepaid) and only makes a call once in a blue moon.  She keeps it active but my guess is that she is paying for nothing...

glouglou by I'm a participant level 3
  • 2 replies

Resolved! Different Prepaid Expiry Dates on my A/C

hi, i refill only once a year but when i log on to my a/c, i find that it's really really very confusing.  pls help & clariy the discrepancies.  thanks. 'Account Overview' page: Expires on October 16, 2021 'Ready, set, refill!!'  page: Expire on: Oct...

fireworks by I'm a participant level 3
  • 7 replies

Resolved! change plan

 got the offer on my Fido APP that I am offered a plan that can give me one extra GB and $5 less of my current plan.  Since I purchased my phone on Nov 25, 2020, if I change my plan now, will that affect my contract and I have to pay penalty?   Thank...

wongsk by I'm a participant level 2
  • 2 replies

Great Customer Support

Dalhia from Toronto was an amazing help for me today! She assisted me with the help I needed with my bills. She was extremely helpful, kind, patient & curtious. It didn't take long to sort of the issues. I feel like she went over & beyond for me. She...