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Offers and device credit

mathurina
I'm a Contributor Level 1
I'm a Contributor Level 1

Have 4 lines with Fido. Got an offer for a better package. Question is , do I lose my payment program device credits for my phones ( eg $12 bill credit monthly for buying iPhone which was $32 monthly)  Chatting agent said all credits will be canceled while twitter support says the opposite. I am confused. Any clarification will be appreciated 

 

thanks

1 REPLY 1

FidoValerie
Moderator
Moderator

Hey @mathurina Smiley

Sorry to hear that you received some conflicting information about this.
That said, we do need to access your account details in order to confirm if the credits will remain with the new plan.
It all depends on what kind of discount you're getting and the new plan you're switching to!

Please contact us through any method listed here and we'll be sure to look into it further.