cancel
Showing results for 
Search instead for 
Did you mean: 

Poor Response timing

Meetpatel1947
I'm a Participant Level 1
I'm a Participant Level 1

Just had a long hour chat with a chat-representative. Unfortunately, the response time was so poor. For every response I had to send a message and wait for 3 minutes. ( Some portion it is understood agent has to be away for searching more information, but it wasn't the case for all the messages I had). I am going to switch to different network for sure, once I am going to see better offer for better service.

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @Meetpatel1947,

 

Welcome to the community!

 

When doing online chat sometimes the agent can be communicating to up to 10 people at the same time, not just Fido but many businesses that offer an online chat option work this way.