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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! IMS registration status not registered
Hi, I just recently upgrade my device to an unlock Samsung Galaxy S8 (non-fido device) a few days ago from an Iphone 5S using my nano sim card. Everything is working fine but I realized that the IMS registration status is not registered and I think t...
Feedback for Customer Service
Hi Fido Community,I tried reaching out to Fido via live chat and Social Media regarding my overdue/cancelled account. Long story short the account is under my name however it was activated for my elderly father. He has been in and out of CC the past ...
Zero Downpayment Device not available.
I heve been with Fido for 6 years. I have 2 lines and 2 phones with thme. For 6 years i have never had a late payment as it has beed preathorized from day 1.It is time for me to upgrade my devces and i am not eligble to get a zero downpayment device...
Order confirmation email not received yet
Hello! I ordered the special promo plan $52/mo for 12GB data yesterday afternoon and it said I will be receiving a confirmation email with a tracking number for my SIM card and my contract on the email, but I'm yet to receive those just wondering wh...
Usage details are not available
Hello, I have bought a plan for Fido and I was looking on my account in the website when u realised that my usage details arent showing for some reason. I dont know if this will come in time or if this is a issue with my account. Thanks in advance,C...
