I got a call from Fido(probably someone from the buyback team). They offered me a plan that I liked at that time so I switched to Fido.
When I got my first bill, it has the amount for the first month and the prorated days which was equivalent to almost the second month's bill. However, the discount I was supposed to get every month was splitted in half so my bill was much higher than what I was told by the person who offered the discount.
I contacted Fido and spoke to several people but nobody has helped me. It has been so disappointing and frustrating experience overall.
I have followed the correct escalation process and now would like to reach out to the Office of the President. What is the process to do so? Any email address or phone number?