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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23770 Views
  • 0 replies
  • 8 likes

Long hold time

I was on hold for more than an hour just now, all I wanted to do was tell a Fido customer representative since I missed my promise to pay yesterday that I was going to pay it today, I shouldn't have to wait on hold for more than an hour just to talk ...

Resolved! Name display when I login into Fido Account

Hello, I hoined newly to Fido by signing into the account. I see my name is not displayed correctly in fido account. Can that be corrected.Unable to reach the customer care.

makam by I'm a participant level 1
  • 453 Views
  • 1 replies
  • 0 likes

Resolved! Accidentally clicked the wrong plan selection, how to cancel?

When I click on the app page, a discount plan pops up. I want to click in to see the details, but I click wrong. The system accepts the change plan. How can I cancel it? Do I have to call customer service or can I do it myself on the app? How to oper...

shaojun by I'm a participant level 1
  • 492 Views
  • 1 replies
  • 0 likes