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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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No real person CSR

I want to talk to a real person regarding my bill but can not find a real person. All there is a robot chat. Poor service and billing is scary. Can someone tell me how to reach a real person/ fido CSR to deal with billing?

Glady by I'm a participant level 1
  • 1349 Views
  • 6 replies
  • 1 likes

Trying to contact fraud department

I have been trying to contact the fraud department at fido and rogers, fido customer service gave me the number 1800 383 2080 i left multiple voicemails on many different extensions and on the normal line too they are not calling me back and this is ...

Inna12343 by I'm a participant level 2
  • 708 Views
  • 2 replies
  • 0 likes

Mobile data speed

LTE speeds on Fido have been getting slower over the past months (I live in a rural area north of Hamilton). Tonight I'm seeing 0.41 Mbps — this is so slow that even normal browsing is very frustrating. It feels like there are more users than the ser...

PHK by I'm a participant level 3
  • 9491 Views
  • 14 replies
  • 0 likes

Customer service complaint

I have never been treated so poorly by fido until today. I had received my new phone and had noticed that it did not have the storage size I had wanted and had found out I would be able to exchange it for the right one. I had initially contacted an a...

Galacticguts by I'm a participant level 2
  • 631 Views
  • 3 replies
  • 0 likes