General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...


Resolved! Account suspended

Hello Fido, I have received this link: when I open it, it seems to be a risk page. Deceptive site aheadAttackers on may trick you into doing something dangerous like installing software or rev...

Resolved! Suspend my Account

Hi I am outside Canada and I have an agreement Plan with Fido. I am paying for both device and Internet/calls? How can I suspend my service from overseas to avoid paying the whole amount and how much will it cost?Even I want to pay for the device. Th...

aero19 by I'm a Participant Level 2
  • 1 replies

Bill complaint

Issues with Fido and their support ....orsered huawei touchpad following a free promotion. It took 3 months to get the device with me having to follow up. They didn't process the order their end. after 2 hours in store and countless calls it was reso...

Kieranryder by I'm a Participant Level 1
  • 1 replies

Disappointed experience with Fido

Add a line for the 1000 min long distance policy by the end of 2020 - the operator acknowledged all is set up. January bill shows $300+. Had a live chat and the chat guy doesn't recognize the policy on the new line and REFUSE to refund. Disappointing...

H0H0H0 by I'm a Participant Level 3
  • 7 replies