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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24251 Views
  • 0 replies
  • 8 likes

Resolved! Pat

Why do you not have a log out button on your app?

7077 by I'm a participant level 1
  • 1044 Views
  • 1 replies
  • 0 likes

Resolved! Voicemail input key

I come seeking if there is a button to press to know what time and day the voicemail was left at?or a number it came from? so I know who left what voicemail.. 'hey call me back, '  is just nothing?? Does Fido have this feature? I pressed 1-4 and then...

Bliss20 by I'm a participant level 1
  • 1093 Views
  • 1 replies
  • 0 likes

Credit score enquire hit my credit score bad

I have had Fido account before when I was in school and switched to other service provider later. Now, one month back I registered again with Fido for a new line. I have set up an automatic authorized payment from my credit card. When I joined, the i...

rajaghara by I'm a participant level 1
  • 788 Views
  • 1 replies
  • 0 likes

Resolved! Reps can lie about phone pricing on Live Chat?

Rep gave me a completely wrong offer for an upgrade through Live Chat. Over 15 days have past and the user of that line ( father in law) is travelling with said device. Even with the proof, the agents at customer service don't have any access to the ...

rsmith2 by I'm a participant level 2
  • 1105 Views
  • 1 replies
  • 0 likes

Live chat dosen't work and there is no place to call either

Hello,I have a billing dispute with Fido for a mobile plan charge and I have tried to contact then through live chat several times, but no luck. It says I have been transfered to Live Chat Support but there is nothing happening even after waiting hou...

Don2023 by I'm a participant level 1
  • 1021 Views
  • 2 replies
  • 0 likes