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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24281 Views
  • 0 replies
  • 8 likes

Resolved! Temporary suspension

Hi,I suspend my account for last two months and I need to use my phone now. But I can't make any call to Fido so what should I do? thanks for help!

jham59 by I'm a participant level 1
  • 1344 Views
  • 1 replies
  • 0 likes

Resolved! Mobile Hotspot Bandwidth Throttling

Hopefully, this is posted in the correct area. Hey guys, I am here to express some disappointment in the mobile hotspot throttling policy. I have been using my mobile hotspot more frequently in order to expand on my remote/field working options. The ...

Resolved! Data Bytes Usage Limit

 I just wanted to confirm this since I wasn't able to find the information anywhere on the Fido website. I was under the impression that Data Bytes limit is defined by the time and not the actual usage of GB but when I go into the My Account app and ...

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fanel by I'm a contributor level 1
  • 8544 Views
  • 7 replies
  • 1 likes

Voice Mail: call date, time

Hi,Standard practise when listening to a voice mail message was to hit '5' after the message was done and the caller's number, time of call, and date of call was read out. In doing that today, I only get a phone number. Did something change where onl...

sprocket999 by I'm a contributor level 1
  • 993 Views
  • 1 replies
  • 0 likes