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First bill

I'm a participant level 1
I'm a participant level 1

I got my first bill of $119 which includes the monthly charge from 8/25 to 9/25 and one-time charges and credits. 

I found out I they had charged my for an additional $85.62 aside from the first bill and I just can't find out what I was charged for. I feel like I'm paying extra bills... can somebody help me out here please.


Senior MVP Senior MVP
Senior MVP

Hello Skk4,


  Welcome to the community!


  Firstly, you should note this forum is community-driven and not intended as a venue for customer services. We would not have access to customer accounts. If you wanted to discuss your bill, you would need to contact customer service. They can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.


  That said, for any given billing cycle, you are charged the upcoming monthly fees as well as any overages you might have incurred during your previous month. So you are charged in advance for your monthly plan plus any usage above your allotments previous month. Since most billing cycles start within a few days after activation, first bills usually include the upcoming monthly fees as well as prorated charges for the few days before your billing cycle started. Is it possible the charges you note are the prorated charges for the days before your cycle started?


Hope this helps 😀