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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
delinquent charges
Since I no longer live in Canada, I have suspended my cell phone and also suspended my card.I was leaving Canada on the last day of June, and the bill for the 25th of July was included. I had a problem with my bill, so I chatted in mid-July, and was ...
Poor Customer Service
Hello, Customer service became very poor in the last years at Fido. I have been with Fido for almost 15 years and I called to modify my plan for something they offer to new customers (Bring your phone 20GB 39$/moth). I have my phone (completely paid)...
Live chat not useful
Hello, I'm completely pissed off about the customer service offered by Fido. I wanted to enable my service which was temporarily suspended as I'm abroad because of an important call which I was expecting. I started the llive chat exactly at 9:00 Am i...
Resolved! Move to fido and buy simcard online
Hi,I am using the other carrier and would like to move to Fido and wanna buy simcard online to avoid $60 fee. I'm wondering how can I change the carrier if I already got a Fido sim card?
Resolved! Simple phone upgrade exposes unexpected charges
I've been with Fido for years and had excellent service BUT that has changed. I called in to upgrade my phone and was told there is a $60 fee even though I clearly stated repeatedly that I would do the set up. Then they advised a plan upgrade woul...
