I've been in the FIDO chat now for an hour and twenty minutes (this is still currently going on so I have no idea how long it will be).
Forty minutes ago, I realized that the specialist just wasn't understanding the situation no matter how many times I explained it. I asked to speak to a manager. She asked why and I explained. Since then, I have asked to schedule a callback with a manager SIX times before she finally agreed to. After request 4, she said "I will help you with this, please allow me 2-3 minutes".
After 10 minutes, I asked for confirmation that she had schedueld the callback. Instead, she tried to explain her position again (that doesn't actually answer my question). I then had to request a callback two more times.
This has been a huge waste of my time as we were not gaining any ground being able to communicate the issue. I wanted to talk to someone on the phone and in a higher position and she was consistently impeding that.
