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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Get money back from bill overpayment
Hi, how do I get my money back from bill overpays? I tried using the phone service but I no longer have a Fido phone number so it doesn't work, and I tried the live chat for a representative and waited for over 3 hours and didn't get a reply.
Rep mistakenly added $20/1GB to my account and unable to remove it
I have 2 lines, one line was offered 20GB more to my plan for free and the other line was offered 30GB to the plan for free as well. When I clicked to accept the offer, the message says "unable to add the bonus" and to call customer service. So I c...
Resolved! About Setup Service Fee
Hello. I upgraded phone plane and bought new phone 2 weeks agoI checked my new bill and there was $50 of the "Setup service fee"I think I never listened about this information with customer service representative Most important questions is is this ...
SIGN IN no longer compatible with old version iOS or Safari?
By the time of new updated of FIDO MY ACCOUNT iOS App version 4.32.1 released , I no longer be able to log in to FIDO MY ACCOUNT app and even by browser safari when SIGN IN with my phone ( model: iPhone 12Pro ; iOS software version: 14.4.2 ), the sig...
Resolved! Address change in first bill
Hello I am vruti patel hear I am Fido customer and I want to change home address in my first bill which you sent me . I want to add ****** Ontario.and remove old address.
