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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23566 Views
  • 0 replies
  • 8 likes

Changing Phone Plan while under Fido Payment Program

Hello, I currently have a 4GB, $45 Data, Talk & Text plan. I am also financing a phone under the Fido Payment Program with a monthly charge of $68.75. I received a promotion when I signed up where I get $38.75 in monthly credits towards my FPP cost, ...

Credit back my negative balance in my last invoice

Hellp,  I have a negative balance im my last invoice -36.00 cad & would like that credited back to my original payment method. (auto payment was enabled on my credit card). Request you to provide the right solution. Regards,Kiran Raj

kiranraj by I'm a participant level 1
  • 275 Views
  • 1 replies
  • 0 likes

Lost phone - blacklist IMEI

 I recently lost my phone (July 28) but have since gotten a new Fido SIM to use with my old phone to get service in the meantime. Looking to blacklist my lost phone's IMEI. I've contacted customer service through the Fido chat but the agent was certa...

Cwjyung by I'm a participant level 1
  • 311 Views
  • 1 replies
  • 0 likes

Offer too good to be true

I got a call from a number +1 647-841-2614.They told me there is a Roger's promotion going on. And they would offer me an iPhone 14 pro max 256gb + 30 gb data per month for $50. This is on 24 months contract. Somehow, I believed it to be a scam, but ...

velur_sahana by I'm a participant level 1
  • 480 Views
  • 2 replies
  • 0 likes