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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23681 Views
  • 0 replies
  • 8 likes

Resolved! Didn't receive Refer a Friend credit

Hi,I referred my friend last December, and when I contacted the Fido team about the credit on April 2023, they told me that it is under investigation, and till now no response. How can I avail myself of this credit? Can someone help?

leeyus by I'm a participant level 2
  • 1250 Views
  • 6 replies
  • 1 likes

Porting a number from Ontario to Quebec

I wanted to add my wife to my line on Fido. I added her line online and chose express checkout. When I went to the store, I found out that we cannot port her number to Fido since her number is from Ontario (starting with 437). This is crazy since she...

hriday by I'm a participant level 2
  • 3376 Views
  • 7 replies
  • 0 likes

Setup Service Fee

Does Fido still charge the setup fee if you port your number or only a partial charge for the amount of plane you've used. Already regretting switching from bell. A 60 dollar fee on a 40 dollar plan that I wasn't even informed about.

Pissed_off_ by I'm a participant level 3
  • 268 Views
  • 1 replies
  • 0 likes

Bill Issue

Hi,I am a new student to canada , I bought a fido sim prior to visit canada and it was postpaid. We were informed that you will get 30 days of period, if you don't like the services or you facing any issue for which you want to cancel the line then y...

Manikumar by I'm a participant level 2
  • 471 Views
  • 3 replies
  • 0 likes