General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Condescending service

Hi all, I have been with Fido for 20 years and thought I was going to be treatred accordingly by the retention department agent I called today. Before let me give you the background, last week I had a previous call with another retention department a...

lbotto by I'm a Participant Level 1
  • 179 Views
  • 2 replies
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Cheating offer? Really disappinted.

I have been using 2G/50$ plan for a long time. Recently I received a new offer named Fido Payment program 9G/45$. I accepted that offer immediately a week ago cause it was a really good chance to have more data at a cheaper price. But no e-mail confi...

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MarianLee by I'm a Participant Level 1
  • 206 Views
  • 2 replies
  • 1 likes

French robo call

I have been receiving calls daily for the past 4 days. They go to voice mail, all in french saying they are fido and I must contact them concerning my account and they leave a phone number.1-888-288-2106, is this really fido?I called fido, not at tha...

BAW by I'm a Participant Level 1
  • 146 Views
  • 2 replies
  • 0 likes

Fido blocks my samsung 8 from wifi calling

After 25+ years with Rogers, I am leaving fido because they blocked my new samsung 9 phone from wifi calling. The reason... I didn't buy my phone from them. Dont switch to fido if wifi calling is important to you!

Mollymkm by I'm a Participant Level 1
  • 158 Views
  • 1 replies
  • 0 likes

High bill and no alert on plan change

Hi,Today, I recieved bill of almost $300 for monthly plan $45. After calling cutomer care, I learnt that I had a addon which was expired. I accept my mistake that I should have been aware of my addon and taken appropriate action on time.Though I am n...

RKTONLINE by I'm a Participant Level 1
  • 144 Views
  • 2 replies
  • 0 likes