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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Payment

I'm Jash Bhagatji. I'm using Fido for more than 2 months now. I'm using the 10GB/ month plan for $54 including tax. I've made the payments for the 2 months of $54. However, for the 3rd month it shows that I have to make a payment of $77.28I haven't c...

Jash_18 by I'm a Participant Level 1
  • 187 Views
  • 1 replies
  • 0 likes

What’s wrong with Live Chat????????

Tried through phones, iPads and laptops but noting works!!!!!!!! Keeps showing " Sorry, we're not able to place you in queue as all our Live Chat Specialists are assisting other customers. Please try again later. " I've tried whole day yesterday and ...

chenzhuo by I'm a Participant Level 1
  • 634 Views
  • 2 replies
  • 3 likes

Order confirmation

Hi, I've just purchase new phone and new plan under my existing Fido account.All order process seems went ok, and i was able to print out the service agreement as well.I've checked the two of agreement checked boxes and clicked on the submit order.Do...

hchl77 by I'm a Contributor Level 1
  • 405 Views
  • 2 replies
  • 1 likes

AirPod upgrade hell

Ordered an upgrade device through fido.ca earlier this week. Was sent an email instructing me to go to a Fido store to pick up AirPods via the $2.50/month deal. First store tells me that they can't do the add-on because I didn't do the upgrade in-sto...

c95 by I'm a Contributor Level 1
  • 418 Views
  • 1 replies
  • 0 likes