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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24016 Views
  • 0 replies
  • 8 likes

Resolved! US call and excess data block

Hi there,   I have a post-paid plan with Fido and have unlimited Canada-wide calling and 5 GB of data with my plan.   I have a young son at home and he plays with my phone every now and then. I want to block any features that could cause excess charg...

VivekS1 by I'm a participant level 3
  • 8505 Views
  • 16 replies
  • 1 likes

Overpaid my bill

Hai thereI changed my sim account from fido to rogers this November but I got a negative bill which was -19.58. I don’t know it shouldn’t be payed I have done payment from credit card.Kindly help me out to refund my money .

sreepooja26 by I'm a participant level 1
  • 555 Views
  • 1 replies
  • 0 likes

Porting to ESIM

So I recently took up an offer and I'm waiting for my sim to be delivered. I want to use and ESIM but also port my number from my previous provider.  Is it best to wait for my sim and port my number to the sim and then move to an esim or is it possib...

E_Bell by I'm a participant level 1
  • 660 Views
  • 1 replies
  • 0 likes

Two months waiting for a refund

They offered me a phone exchange with an initial payment... Which they would give me a refund. It's been two months and they haven't given me a refund, I've gone through all the possible applications and they haven't given me a response. I want to re...

Leddy by I'm a participant level 3
  • 527 Views
  • 1 replies
  • 0 likes

BILL AFTER PORTING

Hi i recently ported my sim to bell and i had a balance with fido. My account says closed but when would i receive the final bill if my account is closed

nf2696 by I'm a participant level 1
  • 1370 Views
  • 4 replies
  • 0 likes