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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24039 Views
  • 0 replies
  • 8 likes

Get stuck in a limbo

I have been trying to cancel my Fido plan. The customer service that I got is ridiculous.First I tried live chat, it kept me waiting for over two hours, than the third agent finally asked me to fill out a form. Only after I have done that they told m...

niujinghui by I'm a participant level 1
  • 484 Views
  • 1 replies
  • 0 likes

Thanks for the staff of fido and rogers

hi I would like to thank the winback.  Rogers staff Montana at wem ice rink store. And 611 all whom merged my old account with winback and ported number. I now have $29/50gb.  In addition. Since I am an 2008 fido user. I say the next time of black fr...

patrickchan by I'm experienced level 1
  • 404 Views
  • 0 replies
  • 0 likes

Resolved! Cannot send SMS

Just realized I cannot send any SMS message but I have been receiving them after switching to Fido from another provider. I tried it on both iOS and Android. Same result.  Is it a problem on my side or it is a Fido issue?

FlyingDragon by I'm a participant level 3
  • 2140 Views
  • 5 replies
  • 0 likes

Resolved! Add a line - BYOP

Hi all,Newbie here, just a question regarding adding a line as an existing customer.I have Fido home internet for about 3 years now. When I log in the fido website, I see an offer like $34 for 30GB and a bonus 10GB with promo code plus10 (BYOP). When...

Shibe by I'm a participant level 2
  • 2017 Views
  • 4 replies
  • 0 likes

final bill

I cancelled my Fido account on 26th November. But I got a bill for November 23 - December 22, which is usually my billing cycle but i cancelled the account after 3 days. I understand that I'll get a final bill in the next billing cycle but do I have ...

aryansood295 by I'm a participant level 2
  • 1160 Views
  • 3 replies
  • 0 likes