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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24003 Views
  • 0 replies
  • 8 likes

Resolved! is Fido charging $$$ for iMessages?

I am always very careful not to send sms unless the receiver has an iphone and I am also careful to verify that the message turns blue (iMessage) and not green (sms)   However, I have just received a bill of 57 text messages to/from international, wh...

A1fonso by I'm a participant level 1
  • 3190 Views
  • 1 replies
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Resolved! Refill Amount not compatible with plan?

Hello~ Recently I tried to refill my account balance with a $10 voucher, but I got this error message saying"The voucher refill amount you have entered is not compatible with your plan.Please enter another voucher refill amount or change your plan." ...

puchinaru by I'm a participant level 1
  • 3315 Views
  • 5 replies
  • 0 likes

Resolved! Data VS social networks plan addon

Hi everyone,   I'm considering changing from iPhone to Blackberry (long story, involves a playbook) what I don't get is how Fido manages data on the Blackberry phones.   I understand that there's an option to add social networks without adding a data...

HannaS by I'm a participant level 2
  • 2570 Views
  • 2 replies
  • 0 likes

New phone and plan but wanting old number

When i purchased my new phone and a new plan I was supposed to have my old number switch over to the new phone and be able to use my old SIM card. However when I log in on fido.ca to view my old plan its listed as active and to login to activate my a...

mmading by I'm a participant level 1
  • 2204 Views
  • 1 replies
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Resolved! "mobile internet" charge

Hello,   I just switched to Fido on Sunday, December 11 and got my first bill today. It said that I have a $4.92 charge for "mobile internet/ data usage". I don't understand how this could be, since I have a data plan and obviously didn't go over my ...

gaudetka by I'm a participant level 1
  • 1992 Views
  • 1 replies
  • 0 likes