Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! is Fido charging $$$ for iMessages?
I am always very careful not to send sms unless the receiver has an iphone and I am also careful to verify that the message turns blue (iMessage) and not green (sms) However, I have just received a bill of 57 text messages to/from international, wh...
Resolved! Refill Amount not compatible with plan?
Hello~ Recently I tried to refill my account balance with a $10 voucher, but I got this error message saying"The voucher refill amount you have entered is not compatible with your plan.Please enter another voucher refill amount or change your plan." ...
Resolved! Data VS social networks plan addon
Hi everyone, I'm considering changing from iPhone to Blackberry (long story, involves a playbook) what I don't get is how Fido manages data on the Blackberry phones. I understand that there's an option to add social networks without adding a data...
New phone and plan but wanting old number
When i purchased my new phone and a new plan I was supposed to have my old number switch over to the new phone and be able to use my old SIM card. However when I log in on fido.ca to view my old plan its listed as active and to login to activate my a...
Resolved! "mobile internet" charge
Hello, I just switched to Fido on Sunday, December 11 and got my first bill today. It said that I have a $4.92 charge for "mobile internet/ data usage". I don't understand how this could be, since I have a data plan and obviously didn't go over my ...
