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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24474 Views
  • 0 replies
  • 8 likes

Resolved! 1000 INTERNATIONAL LONG DISTANCE MINUTES TO 8 SELECTED COUNTRIES

For the Data, Talk & Text Fido PulseTM plans with the 1000 Long Distance Minutes to 8 selectred countries, can some please tell me where the list of the 8 selected countries are? Expanding 'Details' on the offer does not tell you. 'Full Details" does...

FooFoo by I'm a participant level 2
  • 68759 Views
  • 20 replies
  • 6 likes

Hi, is it possible to answer the phone from mexico?

I have used the plan which is $50. And, I register this plan from 29, Dec.  although my friend who lives in Mexico tried to call me a lot, she could not do that.   So, if I wanna get the phone call, do I have to change plan?      ***Edited to add lab...

Need help with roaming charges

I do not understand how come I have over 30 dollars of extra roaming charges from last month? I was abroad last month in US but I did not use my data at all. I find this very strange, and according to the bill I used 18 minutes of data on 27.12 and t...

Axelmartin94 by I'm a participant level 1
  • 1916 Views
  • 1 replies
  • 0 likes

MY ACCOUNT is empty

I can log in to the site normally, however, MY ACCOUNT is empty. I've tried Explorer, Edge and Firefox Please, need your help!     ***Edited to add labels***

cacctony by I'm a participant level 3
  • 7063 Views
  • 10 replies
  • 0 likes

Text - wrong number

Sent a text to my daughter (both Fido users) and the phone number that appeared in the text was not mine. Why?

ARJ26 by I'm a participant level 1
  • 1693 Views
  • 1 replies
  • 0 likes