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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24182 Views
  • 0 replies
  • 8 likes

Why am I being billed while suspended?

Hi everyone I have a big problem with my phone number, i temporarily suspended my phone number because i'm in other country, but i dont know why i keep receiving bills for 67 dollars that is my monthly fee, pls help me

Jsoue by I'm a participant level 1
  • 1566 Views
  • 1 replies
  • 0 likes

Resolved! Upgrading FAQ

So I currently have an LG that I had a contract for 2 years that's ending in a few months. Just wanted to ask what upgrading your device means? Like I get a brand new phone but I still have to pay if off monthly just like my current phone? I get a ne...

GMwaniki by I'm a participant level 1
  • 2929 Views
  • 2 replies
  • 0 likes

Resolved! how long it takes the bank to transfer money to fido?

I paid my fido bill in online bank few hours ago, how long can i get the massage that i have successfully pay my bill? Because in the fido app it still shows that i didn't pay my bill, i need to make sure i pay the bill or not.

JUNMING by I'm a participant level 2
  • 6392 Views
  • 6 replies
  • 0 likes

lost my online info??

I have never complained about anything regarding Fido before but am ready to scream out loud! I have been with Fido for 3 years and normally have had good service.  I have received my online bills and all the usual stuff that Fido sends out. I have l...

shonna2015 by I'm a participant level 2
  • 1613 Views
  • 1 replies
  • 0 likes

Resolved! CHANGED from Talk Plan to Data Plan

I have 2 questions: 1) Are all the BYOD plans month to month basis and there is NO commitment (i.e. I can quit the plan anytime)? 2) If I change from my Talk ONLY plan (no contract, month-to-month) to Data Plan, is my Data Plan effective immediately ...

gilsontsang by I'm a participant level 2
  • 3825 Views
  • 3 replies
  • 0 likes