Why am I being billed while suspended?

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Why am I being billed while suspended?

Hi everyone Smiley

I have a big problem with my phone number, i temporarily suspended my phone number because i'm in other country, but i dont know why i keep receiving bills for 67 dollars that is my monthly fee, pls help me Sad

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Re: Why am I being billed while suspended?

Hey there @Jsoue,

 

Welcome to the community Smiley

 

That is indeed odd as when you are on a temporary suspension, your monthly rate will come down to $7+tx. We'll need to have a closer look at your billing and account.

 

Have you had the chance to reach out to us? You can do so by sending a PM/DM on Facebook or Twitter here. Alternatively, we can also send you a PM on this platform if you prefer.

 

Let us know!



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