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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23915 Views
  • 0 replies
  • 8 likes

Resolved! Question about my plus15 plan, among other things.

Just wondering, what does my plus15 plan equal to now since you guys dropped/renamed the plans to now a “small/medium/large” pulse plans. Also how come your parent company (Rogers) has iPhone X for their +tabs (like a large plan) and their normal (me...

Biggy204 by I'm a contributor level 2
  • 5248 Views
  • 6 replies
  • 0 likes

Resolved! Receive a message on temporary suspension

My phone is in temporary suspension while I’m abroad and I am trying to sign into my iCloud account to restore my new iPhone after the previous died from water damage. Apple require me to give them a code sent by message to my phone number that’s in ...

JCGreen by I'm a participant level 2
  • 4987 Views
  • 3 replies
  • 0 likes

Resolved! switching to one year plan - Prepaid card

Hello, i have a prepaid card number since one month, it will expire on the 15th of March, i would like to know how to switch my monthly plan to a one year plan. Thank you to advise. Roger K.

RogerK by I'm a participant level 1
  • 2587 Views
  • 1 replies
  • 0 likes

Resolved! 2 year contract finished... Fido Pulse Plus15 Plan

Hi.   When I got my new S7 Edge two years ago on March 11, my plan was/is the Fido Pulse Plus15 Plan and I was told that at the end of my (2 year) contract, if I kept using the same device, I would be able to drop the "Plus 15" and therefore reduce m...