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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Roaming vs 5 Extra hours
I have a FIDO PULSE 6GB - BYOP account and I plan on traveling to the USA using the travel roaming plan at 7$/day. While traveling on that roaming rate, is the "5 Extra hours" feature still available and working the same (without additional charge)...
Resolved! traveling with 2 phones on one account?
My husband and I are on the same account. I know that when we go to US next week we will be charged $7 a day every day we use our phone. Is that $7 for each phone or both. For example if my husband phones me will that be $7 or $14 . We will be gon...
Resolved! Porting in a number from the 404 area code
Hello, I joined Fido about 3 weeks ago and got a new number assigned from FIDO just to test out the network and see if I was going to stay. I have had a great experience with FIDO so far and have deceided to stay with them for the long term, and thus...
Resolved! UPS Lost parcel
Hi, I've been hours in conversation with Fido, at beginning because of an iPhone 8 that was not working properly. After 3 weeks they finally sending me back a new one. In that parcel, we always receive a UPS label to return the other phone to them ...
Resolved! Reactivate prepaid phone
Hello My parents used a prepaid phone couple years ago, and they stoped using it two years ago. They want to use prepaid phone again. Should I buy a new sim card for prepaid? I'd like to know how I can use my parent's old phone with prepaid plan. ...
