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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Upgrade pending and I cannot order it again

Hi, I placed an order for phone upgrade and haven't received any confirmation email. But the website keeps popping up a message 'Upgrade is pending' and doesn't let me order it again. I hope this black friday deal is not a joke.

shinsid by I'm a Participant Level 2
  • 642 Views
  • 6 replies
  • 1 likes

Fido charged me before activation

Hi,  I joined Internet 75 service and received a modem on 23rd Nov but I hasn't acivate my internet because my previous internet plan will cover me until 9th Dec. However, when I got my first bill, Fido charged me since 23rd Nov. I cannot pay for wha...

samtaitai84 by I'm a Participant Level 2
  • 236 Views
  • 3 replies
  • 0 likes

Got bill for returned phone

I purchased a phone on November 20. I did not liked the device so I returned it next day on November 21. Fido still sent me a bill for 122$. The store manager says I do not need to pay anything. The customer service says I have to pay. Why are you gu...

Lovleen0212 by I'm a Participant Level 1
  • 188 Views
  • 1 replies
  • 0 likes