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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24079 Views
  • 0 replies
  • 8 likes

Fido Billing Errors

It depends on the agent. I spoke with customer service on Mar 6, 2024, asking him to correct Fido's billing errors (Fido asked to pay $105.20 which should be $32.77) on the FIRST invoice for both my wife's account and my account. He was NOT intereste...

Resolved! Fido and Apple bill dispute

I got a new phone from Apple store with fido plan. Sales person walked me through the whole process and he told me that I am getting 1000 min for insteenational call. This perk was added to the deal as a discount but never actaully got added the plan...

Resolved! How can I confirm I am part of the embassador's program

Hello there,I filled up the embassador's program form and signed in a few weeks ago and I haven't heard back from the company to tell me my request was already approved. Some of my colleagues tell me that it only takes a couple of weeks and it is goi...

Rubenquio by I'm a participant level 1
  • 862 Views
  • 1 replies
  • 0 likes

Apparently brand loyalty is somewhat meaningless

I have been a loyal Fido customer for approximately 20 years.  I upgraded my phone and plan the other day at a price I was happy with and received confirmation emails for both. I then received an email several hours later saying my plan had been chan...

freezewun by I'm a participant level 2
  • 1195 Views
  • 3 replies
  • 0 likes