Will I be charged a fee if I accept a Winback offer from Fido?

[abhijiths619]

Hi All,

I transferred my number from Fido to Virgin yesterday and today i got a call from the Fido Winback team at +1-833-447-9898

I was offered 2 plans, 25$ 20gb and 29$ 50gb and they said the activation fee will be waived. If i accept the offer and go back to Fido, will Virgin charge me their activation fee.

The winback team said if i transfer before the first bill, there wont be any activation fee.

Is there anyone who has been through this? Please let me know.

Thank you

[patrickchan]

Hi. 

I did same thing during the black friday 2023 . As 10 gb incease per day for $34/20gb starting all way to 50gb. To virgin then back to fido . As hd stream is allowed. Then waited for fido to call me as i am user since 2008. No call. Then I cannot winback and mentioned "i missed your call. Call me back at xxx xxx xxxx". I has to lie as fido did not call me. Then winback called me after message  on fido chat app. Meta wall of fido. Offer was $29/50gb. Then . I message fido after I received rogers migration offer $50/100gb. Fido gave me 30gb free, $29/80gb. 1 month later I received again rogers promo, fido then gave me 30gb for 24 months.  I also have refer friend discount $5/5 months. Thus. $20/110gb. Then later becomes $29/110gb . After 24 months. Back to $29/80gb. I will look at black friday 2024. I had to pay transfer of responsibility fee of $50. Later credit back to me. 

[Original_Lucy]

Hi there @abhijiths619 , I'm not sure of Virgin Mobile's policy on that. You will have to check with them for the accurate answer, i feel like the info is accurate from the winback team. I do know if you've already used the service they will prorate your invoice and charge for the days you're account was active. Verify with VM on the activation fees.