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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Service in decline year after year
Where to start? Was a client for more then 10 years. Then the jump the roaming fees from 100$ to 300$. Ridiculous. So, I start to suspend my line when I was travelling for a few months. I was ok paying 100$ now they were receiving even less every mo...
Worst customer service experience EVER.
I have been paying $200 CAD extra some months in fees on my phone bill. When I called Fido customer service most recently to explain I just can't afford to be paying over $400 CAD in a single month for mobile phone bills, I was asked by the customer...
Where can I buy a Fido home phone adapter (ZTE WF723)?
Nobody at Fido can tell me how to replace the home phone adapter (receiver) used to connect my elderly parents' landline phone to the Fido network. I tried Live Chat twice, called twice, but every single time I waited hours and just got the runaround...
Resolved! $10 Talk and Text price increase to $12
When I received the monthly reminder to refill my plan on my phone this morning, it reported that the plan costs $12 instead of the normal $10. There is no information anywhere online about a price hike being made, and I never received a message info...
Upgrade problems
I have a 3 month problem that started in Feb. 2024. I wanted to upgrade on-line to a newer iPhone and I received an order number that indicated that the request was in the works and it would be available for pick-up within 10 days. The tracking numbe...
