General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Monthly Roaming Fee???

Why is there no availability to buy a monthly roaming plan for the USA or travel? If I had known this I would not have bought my phone & plan with FIDO? I will be shopping for another provider.  $12. a day is ridiculous for long term travel. Other pr...

AngelaB1 by I'm a Participant Level 1
  • 1 replies

Resolved! eSIM cost

Hi, I wanted to move to eSIM from Physical SIM on my Pixel 6 PRO. The chat rep said it can only be done in Store and when I asked the cost of eSIM, I was told it is not going to cost (chat screenshot below). Is it true that if I visit a Fido store, I...


Resolved! Set default voicemail

Hi. I have problem with setting my voicemail. I want to have default response (like you have called...) without my voice. I hope I didn't confused you.

Illia by I'm Back
  • 1 replies

Resolved! Poor Response timing

Just had a long hour chat with a chat-representative. Unfortunately, the response time was so poor. For every response I had to send a message and wait for 3 minutes. ( Some portion it is understood agent has to be away for searching more information...