General Support
Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24016 Views
  • 0 replies
  • 8 likes

I had the most unprofessional Service today

I am currently in a call with an individual, and I must admit that if I had known he would negatively affect my mood with his lack of concern, I would not have initiated the call. In fact, his handling of the situation is making me contemplate switch...

Meeryan by I'm a participant level 1
  • 475 Views
  • 1 replies
  • 0 likes

Fido services

You guys are scammers, making the switch from my former mobile service to Fido was the worst mistake ever!It is extremely important to be transparent with your customers. Especially when they come to your store. I was told my bill will be $34 a month...

Anonlee by I'm a participant level 1
  • 407 Views
  • 0 replies
  • 0 likes

Blocked by "Link a wireless or residential account" page

On www.fido.ca, I'm blocked by the "Link a wireless or residential account" page?If I enter my account number, it admits that the account is in fact linked.I am already signed in. Let me access my acoount. It's very frustrating.Does anyone know a way...

jcoles by I'm a contributor level 1
  • 980 Views
  • 2 replies
  • 1 likes

Bad cell reception in port coquitlam (BC) area

Hi, our cell phone reception in our area and also parts of coquitlam is just absolutely terrible.  I have tried resetting the network on my phone, still the same issues. It's a fido phone (iphone XR from 2 years ago). And what's weird is that when I ...

oblivion00 by I'm a participant level 1
  • 1585 Views
  • 3 replies
  • 1 likes

Resolved! Credit department/contact

Hello,I am having issue contacting Fido as my phone has been suspended.I ve been excessively overcharged and I would like this issue to be dealt with as soon as possible.  Can you send me the email address of the credit department/manager?  As it is ...

TessR by I'm a participant level 1
  • 3076 Views
  • 3 replies
  • 0 likes