OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here. Fido XTRA’s Decathlon Contest (January 5 - 18, 2023) Click here First...
Refer a friend and each get one month free!
Save together with the Fido Refer a Friend Program. You’ll both get one month free...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Payment Processed Twice
Hello, the app screwed up this morning and my payment was processed twice. Can you please assist me?
Monthly Roaming Fee???
Why is there no availability to buy a monthly roaming plan for the USA or travel? If I had known this I would not have bought my phone & plan with FIDO? I will be shopping for another provider. $12. a day is ridiculous for long term travel. Other pr...
Resolved! eSIM cost
Hi, I wanted to move to eSIM from Physical SIM on my Pixel 6 PRO. The chat rep said it can only be done in Store and when I asked the cost of eSIM, I was told it is not going to cost (chat screenshot below). Is it true that if I visit a Fido store, I...
Resolved! Set default voicemail
Hi. I have problem with setting my voicemail. I want to have default response (like you have called...) without my voice. I hope I didn't confused you.
Resolved! Poor Response timing
Just had a long hour chat with a chat-representative. Unfortunately, the response time was so poor. For every response I had to send a message and wait for 3 minutes. ( Some portion it is understood agent has to be away for searching more information...
