I have 3 phones from Fido. I suspended two lines for 6 months and agreed to pay the suspension fee which is 7 dollar per month.
Every month (this is the 3rd time) Fido is showing the phone is suspended but charging me $84.38 regardless.
As soon as turning the airplane mode off for just one second by mistake, they charged me 14 dollars for a roaming.
No way to turn it off. I thinks I should talk to a lawyer to fix this fraudulent charges on my bills.
Solved! Go to Solution.
3 weeks ago
We do not have access to your account this way, which is why @FidoKenny referred you to our contact page. 😊
That said, please know that if you were charged in error for both the plan and the temporary suspension fee, our team will make sure to make the correction for you every month.
I will send you a PM shortly so we can look into this together. Talk soon!