change plan when finance device

change plan when finance device

change plan when finance device

SOLVED
suzyyy
I'm a Participant Level 2

change plan when finance device

Hello,

 

I have financed a device with fido which provided a $10 monthly credit for 24mo and a $6.46 Payment program credit. I received an offer on my dashboard for a 10GB, $40 Data, Talk & Text plan which is cheaper than my current phone plan. 

 

I have accepted the offer but was told by customer service that i would lose the $10 monthly credit. 

 

I am wondering if I can cancel changing the plan since I haven't received the confirmation email?

 

Thank you.

Accepted Solution

Re: change plan when finance device

Solved by MVP MVP

Hello @suzyyy,

 

Usually, a plan change is done right away unless you ask the agent to start it on your next billing cycle, it would be best to contact customer service directly to see if they can stop or revert the change.

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1 REPLY 1
KAPABLE-K
MVP

Hello @suzyyy,

 

Usually, a plan change is done right away unless you ask the agent to start it on your next billing cycle, it would be best to contact customer service directly to see if they can stop or revert the change.