I have two cellphone lines in my fido account. One is for myself and the other is for my wife. Today I found my wife's number has an exclusive offer which is 50$ for 20GB. We thought this is a great deal and then upgraded her plan to it online. It showed the plan has been changed successfully and we even took a photo as evidence. However, when I checked my account information back I found the 20 GB is added into my number, not my wife's.
I have no need and no intention to change my current plan. And I haven't received any plan changing confirmation email from Fido too. I don't know what happened to Fido but I want this mistake can be fixed as soon as possible before the next billing cycle. Please change the correct plan Fido!
PS: Both my wife and I lost wireless signals today. I saw the news of the Rogers' network issue. It is horrible because we are going to send my mother in law to take the covid vaccine today.
Updated: After about 2 hours of the plan change request I received the confirmation email from Fido which said that the plan to my number has been changed, not my wife's number. This is ridiculous and I don't know how Fido can make such a mistake. It is too difficult to find the customer service from Fido these days. I am hopping anyone from Fido can help us to look into this issue.
Hi Stephen, thanks for answering. I have used the online chat but the agent cannot really help me anything. The online agent just tried to sell me the other more expensive plans I can select in my account myself.
In fact I checked the online plan update page again and found the same bug is still there. For example, I have three line numbers in my account: two cellphone plans and one tablet plan. Then no matter which number I selected it is my wife's number showing in the field "Line to be changed". So I was misleading and thought the plan was exclusive to my wife, which was in fact under my number.
I don't know if there are other people affected by the same bug. But I think it should be Fido's fault to mislead the customer into selecting the wrong plan. And Fido should be responsible to help the customer to correct it.