2 months ago I recieved calls from Fido Winback like every 3 days and I kept ignoring so I finally answered.
The winback agent offered me a deal for me to come back from freedom to fido and offered me $35 for 6gb. I kept saying no and that I wasn't interested until he offered me an additional $200 credit. It was an offer I couldn't refuse so I proceeded with the offer via phone. He said that the credit would be applied every month.
On my first month my activation fee of $50 was waived as shown on my bill. On the second bill however, I had a bill of $79.10. I was shocked and immediately contacted an agent. They said I should wait until the payment is required (Apr 4) for the credit to show up.
I waited until April 4th and the credit still wasn't showing so I contacted a customer service agent again. The agent said that only the winback team can apply the credit so I have to contact them directly. The agent submitted a form for the winback to call me within 2 business days.
4 days passed and I received no call. So I contacted customer service AGAIN for them to give me a call and I STILL HAVENT RECIEVED A CALL.
CAN SOMEONE PLEASE JUST ADD MY CREDIT SO I CAN MOVE ON WITH MY LIFE
And if you guys just lied about giving $200 credit y'all are SCAMMERS
you can't really trust what the Winback team says, a department higher up can change the terms of the deal you were promised and there's nothing that can be done.
The Winback team promised me a deal for two years, and then after a year Fido corporate changed my plan, and they just said "yeah sorry about that".
Thanks for the reply,
I already spent almost an hour on the phone with an agent, but the change to my plan was outside the agent's control and nothing could be done.
i found a better deal with another carrier and have since left fido.