Winback offer not applied

[Aj37]

hi 

I moved from fido in January, but I came back to fido after I got an offer from win back team. I paid the downpayment of $584 after the credit they gave me. 

This month I got a bill for the full amount  that didn't include credit and waiving of set up fees for the device 

and I contacted fido customer care; they said the bill would be corrected  within 48 bit I didn't change

[FidoAnthonyZ]

Hello @Aj37,

Sorry to hear your account wasn't adjusted yet.

Feel free to contact us over these methods so we can sort this out with you. 

[Aj37]

i called fido customer care last Thursday and Monday(March 18 and 22) still have no update  

[FidoVanessa]

Hey @Aj37!

Since you spoke with customer service already, we can send you a PM from here and look into it if you want. Let us know!