Why I didn't got a payment confirmation

[SK2019]

Hi everyone,

I'm all new to Fido, I have paid my first bill by using  TD bank app but when I check my Fido account, it doesn't show that I have paid the bill and I also didn't get any payment confirmation.

What should I do in this situation? And how do I know if my bill got paid successfully?

[Cawtau · Accepted solution]

Hello SK2019,

  Welcome to the community!

  You should note that payments made via a financial institution's internet or telephone banking options can take upto 5 business days to be received by Fido (see here). Your Fido account won't be able to reflect that payment until it is received and processed by them.

Hope this helps

Cheers