Online phone upgrade doesn't work

Online phone upgrade doesn't work

Online phone upgrade doesn't work

I'm a Participant Level 2

Online phone upgrade doesn't work

while trying to upgrade my phone and change my plan, after clicking "continue to shipping address" I get the error "We're sorry, this information is currently not available online. If you need help with your account, please call 1-888-481-FIDO (3436)". I will not spend $25 on a ridiculous "service fee" just because your service is too **bleep**ty to work.

2 REPLIES 2
I'm a Participant Level 2

Also I've tried 2 different PC's and my phone, as well as clearing cache and cookies to no avail.

Hey @Alavoie1! Welcome to the community. Smiley

 

I can certainly understand your frustration. We'll be happy to help you with that. It may have something to do with your account. I'll send you a PM and we'll take a look right away!

 

Talk to you soon.